- Tickets are valid only when purchased from the The Poetry Company website, partner or an authorised agent. All bookings are final, and all sessions are offered subject to availability.
- All ticket sales are final. No refunds or exchanges will be given except for those provided for in the Live Performance Australia Code of Practice or as required by law.
- If the event is canceled, rescheduled, or significantly relocated, you will be entitled to a refund.
- Refunds are processed to the payment method that was used for the original purchase. If the payment method is no longer valid, The Poetry Company will contact the ticket booker to obtain valid information.
- For all free events, priority will be given to ticket holders who booked in advance over those who have not booked.
- Anyone holding a valid Companion Card is entitled to one (1) complimentary ticket to all The Poetry Company paid events when all other Companion Card requirements are fulfilled. This does not include the cost associated with merchandise or food and beverages.
- Ticket holders consent to being filmed, photographed and recorded as members of the audience or events. By attending an event, you agree to be photographed, filmed, and recorded and for any captured material to be used by The Poetry Company and its partners for promotional and archival purposes.
- Entry to the event venue is at the ticket holder’s own risk. To the maximum extent permitted by law, The Poetry Company is not responsible for any loss, damage, harm or injury arising from a customer’s entry to the event venue.
- Latecomers may not be admitted once an event has commenced, or until a suitable break at the discretion of venue staff. Refunds or exchanges will not be provided for latecomers who are refused entry.
- Recording devices, including cameras, audio, and video recorders, are not permitted at any The Poetry Company event.
- Tickets may not be re-sold to a third party for more than the face value of the ticket, or used for advertising, promotions, competitions, or other commercial purposes without the presenter’s prior written permission. The Poetry Company reserves the right to refuse admission to the holder of any ticket sold, provided or distributed in breach of this condition.
- The Poetry Company reserves the right to refuse admission or evict visitors in accordance with the LPA Ticketing Code of Practice.
Health & Safety
The safety and wellbeing of staff, guests and audiences is our top priority. If you are feeling unwell, or have any COVID-19 symptoms, please help keep our staff and community safe and do not attend our events. If you are no longer able to attend an event due to illness, please contact ticketing@thepoetryco.org